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FAQs

Where are you based?

We are headquartered in Toronto, Canada, and provide worldwide shipping. 

Do you have a store, and what are your store hours?

Our store is located on 5 JOHN STREET on Weston Road in Toronto. Our store hours are Monday - Saturday 12PM to 8PM, and Sunday 12PM to 6PM. 

What are the payment options?

Credit Card and Paypal.  

What are the shipping costs?

North America: FREE shipping

Rest of the World: starting from $9.50 CAD

At this time we do not offer Express Shipping, Overnight Shipping, or Trackable Shipping. *Exception: Canada

How long will it take for orders to be processed?

Orders are normally processed and dispatched within 3 - 10 business days. *Exception: Friday after 2pm Toronto time and weekends whereby your order will be processed and dispatched the following Monday. 

What shipping method is used?

We ship our parcels via Canada Post. 

Will my order be tracked?

As of Thursday April 28 2016 we offer free trackable shipping Canada-wide on orders over $60 CAD. 

How long does it take to receive my order?

Customers in North America will generally receive their order within 3 - 20 business days. Customers outside North America will generally receive their order within 5 - 25 business days. Most of our European customers have actually emailed us to let us know they've gotten their parcels within 8 business days in London, Denmark, Sweden, France, and Norway. *The above-mentioned time frames are of course subject to holidays, labour strikes, the post office's business hours, extreme weather, canceled or delayed cargo flights due to weather conditions, and customs. 

What's your return policy? 

At the moment we do not accept returned items. 

 

*Please note: All applicable custom fees, taxes and duties are the responsibility of the customer. Custom authorities require that we state the value of your order directly on your package if it’s international. It is at the sole discretion of custom agents to release your package. On rare occasions custom agents may delay delivery of some packages.

 

Page last updated: September 16 2016